Privacy Policy for Ella Healthcare AI App
1. Introduction
Welcome to Ella, a healthcare AI conversation app ("App") provided by Technoculture Research Pvt. Ltd. ("we," "our," "us," or "Company"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
2. Information We Collect
2.1 Information You Provide to Us
We may collect the following information that can be used to identify you:
- Contact Information: Name, email address, phone number, and physical address.
- Health and Fitness Information: Data related to your health and fitness that you share through the App.
- User Content: Photos or videos you upload to the App.
- Identifiers: User ID associated with your account.
2.2 Information Collected Automatically
When you use our App, we may automatically collect:
- Device Information: Device ID and other technical information about your device.
- Location Information: Coarse location data.
- Usage Data: Information about how you interact with our App.
- Diagnostic Information: Crash data, performance data, and other diagnostic information.
2.3 Information Not Linked to You
We may collect the following information that is not linked to your identity:
- Audio Data: Voice recordings from your interactions with the AI.
- Product Interaction: How you use specific features within the App.
3. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and maintaining the App's functionality.
- Personalizing your experience and improving our services.
- Communicating with you about the App, including updates and support.
- Analyzing usage patterns to enhance user experience.
- Complying with legal obligations.
4. Sharing of Your Information
We may share your information with:
- Service providers who assist in operating our App.
- Legal authorities when required by law or to protect our rights.
- Business partners, with your consent, for specific services or features.
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
Under Indian law and applicable data protection regulations, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict the processing of your data.
- Data portability.
To exercise these rights, please contact us using the information provided in Section 12.
7. Children's Privacy
Our App is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
9. Third-Party Links and Services
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites.
10. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
11. International Data Transfers
As we are based in India, your information may be transferred to and processed in India. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Technoculture Research Pvt. Ltd.
Centre for Cellular and Molecular Platforms (C-CAMP)
GKVK Post, Bellary Road,
Bangalore 560 065, Karnataka, India
Email: info@technoculture.io
Phone: +91 9113317500
13. Grievance Officer
In compliance with the Information Technology Act, 2000 and the rules made thereunder, the contact details of the Grievance Officer are provided below:
Sintu Singh
Technoculture Research Pvt. Ltd.
Centre for Cellular and Molecular Platforms (C-CAMP)
GKVK Post, Bellary Road,
Bangalore 560 065, Karnataka, India
Email: info@technoculture.io
Phone: +91 9113317500
14. Consent
By using Ella, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our App.
15. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bodhgaya, India.